Refund Policy

Eligibility for Refund

You are eligible for a full refund within 30 days of purchase if:

• Meridian fails to install correctly on a system meeting the published minimum requirements
• The software produces a consistent, reproducible critical error that prevents basic functionality
• You have contacted support and we have been unable to resolve the issue within 7 business days

Change-of-Mind Requests

If you start the trial and decide Meridian isn't for you, simply cancel before the trial ends — you will not be charged. If you have been charged and contact us within 24 hours of the first charge, we will issue a full refund as a courtesy, no questions asked.

Refund requests are not accepted for:

• Requests made more than 24 hours after the billing date, where no technical issue is present
• Dissatisfaction with trading outcomes or P&L results (Meridian is a psychology monitoring tool, not a signal provider)
• Requests made after the 30-day window has elapsed

How to Request a Refund

To request a refund, email contactmeridianpsi@gmail.com with:

1. Your order number or receipt
2. A brief description of the issue you encountered
3. The NinjaTrader version and Windows version you are running

We will respond within 2 business days and process approved refunds within 5–10 business days via the original payment method.

Subscription Cancellation

Monthly and annual subscriptions can be cancelled at any time from your account dashboard. Cancellation stops future billing. You retain access to the software until the end of your current paid period. Cancellation does not automatically trigger a refund — refund eligibility follows the criteria above.

Last updated: April 2026.